Rockstar Vapor — Frequently Asked Questions
Orders & Shopping
How can I place an order?
You can place your order directly through our website. Simply select your products, add them to your cart, enter your delivery details, and complete checkout.
Can I place an order through WhatsApp?
Yes. If you need assistance placing an order, you can contact our team on WhatsApp at +92-333-2778763.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible. We will do our best to accommodate your request.
How can I check my order status?
You can check your order status through your account/order information. You may also contact our support team for assistance.
Shipping & Delivery
Do you deliver across Pakistan?
Yes, we deliver to customers across Pakistan.
How long does delivery take?
Delivery times may vary depending on your location and courier service. Karachi orders are generally delivered faster, while other cities may take longer.
What is the shipping fee?
Our standard shipping charges are Rs. 300.
Can I track my order?
Yes. Once your order has been dispatched, tracking information may be provided so you can follow your shipment.
Is same-day delivery available in Karachi?
Yes, same-day delivery may be available in selected areas of Karachi. Please contact us to confirm availability for your location.
Payments
What payment methods do you accept?
We currently offer multiple payment options, including:
- Cash on Delivery
- Bank Transfer
- EasyPaisa
- Credit/Debit Card
- Card on Delivery — Karachi only
How do I confirm a Bank Transfer order?
After making your payment, send the payment receipt or screenshot to our WhatsApp:
+92-333-2778763
Our team will verify the payment and process your order.
Is Cash on Delivery available?
Yes, Cash on Delivery is available across Pakistan, subject to applicable delivery restrictions.
Pickup & Stores
Can I collect my order from your store?
Yes, self-pickup can be arranged from our Karachi locations. Please contact us before visiting to confirm your order is ready.
Where are your stores located?
DHA Branch
Shop 1 - 49C Street 11, Badar Commercial, DHA Phase 5, Karachi.
Clifton Branch
Shop 31, Hashoo Terrace, Block-5 Khayaban-e-Jami, Block 5 Clifton, Karachi.
What are your support/store timings?
Monday – Sunday
11:00 AM – 1:00 AM
Products
What is e-liquid?
E-liquid is the liquid used in compatible vaping devices. It is available in different flavors and nicotine strengths.
What is a pod device?
A pod device is a compact vaping device designed to use either refillable or pre-filled pods, depending on the model.
How do I choose the right e-liquid?
The right e-liquid depends on your device, preferred nicotine strength, and flavor preference. If you're unsure, contact our team and we'll help you choose.
How should I store my e-liquid?
Keep e-liquid in a cool, dry place, away from direct sunlight, children and pets.
Returns & Exchanges
Can I return or exchange a product?
Returns and exchanges are subject to our return policy and product eligibility. Please contact our support team before sending any product back.
What if I receive the wrong or damaged product?
Contact us as soon as possible with your order number and clear photos/videos of the package and product. Our team will review the issue and assist you.
Can I return an opened e-liquid or used product?
For hygiene, safety and product-quality reasons, opened or used products may not be eligible for return or exchange. Please contact us before opening a product if you believe there is an issue.
Customer Support
How can I contact Rockstar Vapor?
WhatsApp / Call:
+92-333-2778763
Email:
info@rockstarvapor.co
Support Hours:
Monday – Sunday
11:00 AM – 1:00 AM
How quickly will you respond?
Our team aims to respond as quickly as possible during support hours. WhatsApp is generally the fastest way to reach us.
