RETURN & EXCHANGES

At Rockstar Vapor, we believe your order should reach you quickly, safely, and with the service you expect from us.

Order Processing

All orders are processed after your order confirmation is received.

  • Karachi Orders: Eligible orders are delivered the same day.
  • Orders Outside Karachi: Orders are generally delivered within 2–3 business days, excluding weekends and public holidays.

Delivery times may vary slightly depending on the destination, courier operations, weather conditions, or other circumstances beyond our control.

Delivery Charges

Our standard delivery charge for orders across Pakistan is Rs. 300.

  • Outside Karachi: A standard delivery charge of Rs. 300 applies to courier orders.
  • Karachi: Delivery charges may vary depending on your delivery area and will be calculated accordingly at checkout.

The applicable delivery charge will be clearly displayed before you complete your order.

Payment & 4% COD Charge

We offer multiple payment options to make your Rockstar Vapor experience convenient.

Online Payments — No 4% Charge

If you pay through:

  • Bank Transfer
  • Online Credit/Debit Card Gateway

the additional 4% COD/e-commerce charge does not apply.

Cash on Delivery — 4% Charge

For courier orders outside Karachi, if you choose Cash on Delivery (COD), a 4% charge on the total order value will be applied.

This 4% charge applies only to courier orders paid through Cash on Delivery. It does not apply to Karachi same-day deliveries or orders paid through Bank Transfer or our online payment gateway.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.

Please allow up to 48 hours for tracking information to become active in the courier system.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your name and order number, and we will assist you with the delivery status.

Returns & Exchanges

We accept eligible returns within 2 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The original packaging and accessories are intact.
  • The product has not been opened, used, damaged, or altered.

Approved refunds will be processed for the eligible order value. Original and return shipping charges are non-refundable.

Certain products may not be eligible for return due to their nature. Please contact us before returning any item so our team can guide you through the process.

Damaged or Incorrect Orders

Your order should arrive in perfect condition. If your package arrives damaged, defective, or with an incorrect item, please contact us as soon as possible.

Email us at sales@rockstarvapor.co with:

  • Your order number
  • Your name
  • Clear photographs of the package and product
  • A brief description of the issue

Our team will review the matter and work with you toward an appropriate resolution.

Need Help?

If you have any questions regarding your order, delivery, payment, or returns, our team is here to help.

Email: sales@rockstarvapor.co

Rockstar Vapor — Since 2016.